Customer Support

Faq Help

Select category and lookup common answers for our services

I try to register but are stuck on the page

To register we need following info and a simple verification,

  • 1. Valid email address
  • 2. Your country of residence.
  • 3. A new password by your choices only contain number and letters. Please do not use special characters of any kind.

When you click the SUBMIT a email confirmation code is required. Please check your email inbox or spam folder for the one time code we just sent to you.

Where can I find my user details?

When you have logged in you will find the user icon on top-bar.

Here you can change your password, country and activate the Google login Authorization what is highly recommended to use.

For any change you make you need to type a one time PIN sent to your email.

I forgot my password

If you forgot your password we can send you a new generated password to your email address.

Where can I find my user details?

After login you will find the user icon on top-bar right side.

Here you can update your password, country and name.

For any change of importance you need to type a onetime PIN sent to your email.

How do I add my cashout details?

After login go to your profile. If this is your first time, the right area below "Payment Details" will show no data.

Click on the ADD MORE PAYMETHOD button and fill in all currency you will be using.

Can I edit my email address?

Email is used to identify your account and can not be changed.
However if you are having problem receiving our PIN emails we suggest you try whitelist our email domain name @bitboots.com, @grailum.com, @dimeboot.com, @bitstach.com or contact your email provider to help on this.

In worse case we can change your email for you BUT you will need to have access to the old email to verify you manually by support.

We can not change any email that is no longer workable.

What deposit methods do you accept?

We offer 37 types of deposit in different popular coins and 3 USD deposit types. You can view the full list inside your member account on the selector for payment options.

Can I earn money referring my friends?

Yes, you can earn 5% on any deposit your referrals make to their BootTrader account

To invite your friends simply use your personal referral link for them to register following ways

  • 1. Copy the link and send it to their email direct.
  • 2. Use our INVITE function with a pre-filled email.
  • 3. Use our banner material to create a banner signature on forums and blogs.

User who click on your personal link, then register the site will automatic become your referral.

When can I cashout my referral commission?

Referral commission are instant credited to your balance in same currency your referral to pay with.

Any commission will be paid out in same currency they were received. Example, your friend made a deposit using BTC, then your commission will also be paid in BTC. We do not exchange currency between.

You can cashout any time you have the minimum requirement of $10 USD or equal to $10 USD in other currency.

Where can I find my referrals?

When you have logged in you will find the AFFILIATE in the topbar menu.

On this page you have full details on any referrals signed up on your affiliate link and earnings from them.

Your personal referral link are in left column together with buttons to Invite page and banner materials.

My referral does not show?

If your friend signed up but not show on your list they probably did not use your personal referral link or their browser block for our use of cookies

You can contact support to get this friend connected to you. Just provide the friends account ID or their email in a request.

How often can I cash out?

You can cashout any time you reach the minimum amount of $10 USD or equal in coin value the same.

I made a cashout, when will I receive it?

That will depend on the currency you use. If you use on of our tree USD pay-method this will be paid Instantly to your pay-processor.

If you use any type of coin this will typical take 1-10 hours from request for final confirmation on your coin address.

I use BTC but want to cashout to ETH, is that possible?

Sorry not, we do not exchange Bootrader earnings or referral commission for you. You can exchange at our exchange site www.dimeboot.com after payment has been made or using any other exchange service by your choice.

I want to change my cashout address?

You can anytime change your payment address from your profile page as long you have access to your email to receive the PIN verification code sent upon request.

What is BootTrader and what it does?

BootTrader is a highly sophisticated software program developed over the last 2 years of highly skilled programmers on our team.

The program gather continually data from all top known exchangers and use this data to execute pair trading across multiply exchange services on multiply coin pairs.

With use of the vulnerability on todays many exchangers by cross-compare data gathered, weight trading volume, trendline and possible outcome together with our analyst code (bootTrader) we create our success. Mostly we reach several hundreds orders per hour most part automatic executed with limited human interference needed.

Can I get access to your code and use it?

Our code can of course not be revealed in details nor can it be contributed among others as this would mean the end of our own success.

 

How long is my deposit active?

Deposit to your BootTrader is always active, will never expire except if you request to cancel your plan, we can do this for you after 12 month by submit enquiry.

How fast will my BootTrader activate after deposit?

The 3 USD pay-methods are all instant setup to activate using payprocessor API

For any coin deposit your BootTrader will activate shortly after transactions has final confirmed on the Blockchain networks.

Time for blockchain confirmations can vary a lot and depend 100% on the speed of mining. We require between 6 and 12 confirmations depend on what coin type you use.

Can I deposit using different coin types?

You can deposit to your BootTrader using any coin type or currency we support.

The system will recognise this and adjust BootTrader Level and earning level to match your total balance translated and displayed in USD

Still your history transactions page will show details for each specific deposit in each type coin used

I made my 2nd deposit but are still level 1?

Your Earning level will adjust automatic a few times a day and reflect your total BootTrader level for all future earnings.

Will the earning levels change?

No, the current earning levels will not change in the future but remain stable.

How does the exchange work?

Creating a coin exchange order is simple and done in a few simple steps. All it require is a working email address from you and your payment.

 

  • 1. Select the coin from/to and type amount you want to send. The result will show you what you get.
  • 2. Type your email address and submit the form. You will receive a one time PIN to fill in.
  • 3. After successful insert your PIN you will be taken to the checkout page with the order details. Make sure you pay the exact same coin amount shown on your order to the correct address.
  • 4. When payment is done, click on the complete button and wait to receive your coin. We will send you an email soon your order has been final executed.

 

Are there any cost?

There are no fee or hidden cost. The value you see in the exchange box is the amount you pay and receive.

The prices are live taken from online exchangers and will be updated every 5 minutes.

Disclaimer: We reserve the right to cancel an exchange order if for some reason the coin price requested is not updated correct by a failure from 3rd party site. In such case you will be informed and returned the full payment already made.

How long does it take to get my coin?

A normal order is executed in the time-interval 1 hour to maximum of 12 hours. There are several factors to include such as time of arrival of your payment what also need blockchain confirmations and the time to make a new transfer to you, also need confirmation on the blockchain.

 

I sent a payment but still not received my coins?

If it has been more than 12 hours please open a support ticket and include all your transaction details, coin address and amount sent.

If you sent a wrong coin amount the process can be halted until we are certain of who is the sender. In worse case we can not identify an transaction correct we may return the original transfer received.

What is Grailum coin?

grailum cryptocurrency

Grailum coin is created in the spirit of the good old genius of Satoshi Nakamoto's Bitcoin blockchain to bring back what it really was meant to be before several instances changed its true nature and purpose by creating segwit, BCH, slowing it down and make it vulnerable.

Bitcoin was originally meant to scale on-chain, added a forced hard limit to increase as the network expands. Those who opposed against never understood the true forces. Technology grows at an exponential rate. This is expressed in both Moore's Law and The Law of Accelerating Returns. Bitcoin should scale on-chain so that everyone can use it as cash comparable to Visa/Mastercard. Unfortunately too many was against this for own interest.

We can not re-create Bitcoin or call us Bitcoin but Grailum will be build and honor the true call of Bitcoin and ensure the livity of the blockchain technology lives on. We will supervise and provide the code to ensure this is strictly enforced. Still any code will be open for any to work on.

If you are unaware of what is going on in the Bitcoin community there are some very good articles written by Sterlin Lujan and John Blocke to read.

How many coins are currently available?

There are currently 5,000,000 coin for sale and will increase as time pass and coins get mined.

When is the public token sale?

The public token sale will open on Sep. 1th, 2018. Registration for the token sale is now open and can be accessed here.

How can I participate in the token sale?

The first step is to register for the public token sale and apply for the Whitelist. Qualified applicants will be required to complete KYC/AML identity verification and then will be able to participate in the public sale on September 1st, 2018.

Can I mine Grailum?

Currently only we mine Grailum. It require large resources to final free the software for mining and not run into the 51% attack before we are all prepared. It has to be carefully planned and done in small save steps.

What is the minimum investment?

Our private token sale has a minimum investment of equality 1 USD. Our public sale is scheduled for September 1st, 2018 and any individual contribution limits or minimum investments for the public sale will be shared as we get closer to the date.

Is there a hardcap for the token sale?

Yes, the hardcap for our private token sale is 1,000,000 USD. The hardcap for the public sale will be $3 million USD.

Are any countries restricted from participating in the token sale?

Residents and citizens of the United States, Canada, and China are unable to participate in the token sale. Full details regarding Country Restrictions live within our Terms and Conditions page and can be found here

Will there be a lockup period for tokens sold during the token sale?

Yes, private sale investors will have their tokens released over a 6 month period, with any bonus tokens (up to 50%). Each month 20% of the principal tokens released. Bonus tokens will be released after principal tokens released. So, bonus will be released in 6 month.

Is there a bonus structure for investors during the token sale?

There will be no bonus for public token sale participants. Private sale investors receive up to 50% bonus tokens in addition to the pegged private sale price of 5 GXM per 1USD.

Is Grailum Exchange - Dimeboot a decentralized exchange?

No, DimeBoot is not itself a decentralized exchange. However, we use the power of the decentralized protocols to connect to liquidity pools that will allow users to exchange tokens seamlessly. In addition to that we will also accept the addition of a users personal centralized exchange keys to allow interaction with other centralized exchanges. We believe that this way will be more easy and no interruptions for both sides.

What are the token metrics for the GXM token?

TOKEN METRICS

Name: Grailum Token
Symbol: GXM
Token Type: SHA-256
Private Sale Hard cap: 1,000,000 USD
Public Sale Hard cap: $3m
Max Supply: 84 Million GXM
Circulating Supply: 5 million GXM
Private Sale Token Rate: xxxx GXM per ETH + 50% bonus
Public Sale Token Rate: 1 GXM = $0.20
Contribution Method: Private Sale & Public Sale 30+ coins supported
Token Distribution: (change as you desire that match your supply)
50% Token Sale
20% Grailum Lab
10% Team & Advisors (Team tokens are locked for 3 years)

How will the GXM token be used? What is the token utility?

The GXM token is the fuel for our ecosystem. Some specific features that will benefit from our tokens as below:

  • Governance
  • Staking
  • Pooling
  • Burning
  • GrExit

How can I access the Grailum Wallet?

A beta version of the Grailum Wallet is live for public. However, it is in beta version. Sometimes, minor bugs can be delay the process. We are here and working 7/24 to deliver stable version. The Grailum Wallet is available through our web-platform on https://bitstach.com. The Grailum Wallet will be available for IOs or Android mobile devices, therefore we are working to ensure the app can be easily downloaded through the Play or Apple Store.

What do you have in place to ensure the Grailum Wallet is secure?

We have a very secure key store that has complete end to end encryption. Please see the whitepaper for additional information on our security measures and how to deploy them.

What are the benefits of ICO pooling on the Grailum LTD?

Currently, it is very dangerous for an ICO to accept pools during their fundraising. It is well-known that people trust their personal pools to bring them lucrative ICOs to invest in. With our solution, Grailum ICO can accept pooling as part of early fundraise process with faith that they are compliant with financial laws.

What is the Grailum SDK?

Grailum SDK is a software development kit (SDK) which will allow developers to share standard tools to more easily build and create new Blockchain applications on our platform. Our SDK API structure is built and architected to allow developers to integrate with any interoperable Blockchain and use the unique services provided by that Blockchain. Which means you can easily adopt GXM tokens to your projects.

Where can I access the Grailum SDK?

Grailum SDK is not currently available. After its release, you will be able to find our SDK package on our website at Grailumlab.com

How does Grailum Labs work?

Grailum maintains close relationships with some other well-known Labs and can help connect companies with resources and support they need through the Grailum Labs program. Candidate companies can indicate preference for a particular accelerator program they wish to be involved with, however these programs have their own respective vetting process. Please visit our site for more details. Grailumlab.com when site become available.

What is bitstach.com coin wallet?

Many coin owners are holding cryptocurrency for the long hold with hope the value from coin to FIAT increase and give them a profit.
We call this "Sleeping Coins" as they never actually increase their balance but rather stay the same.

With Bitstach.com you can deposit your sleeping coins and earn an annual interest for letting them stay. Now your coin not only depend on coin/Fiat price but also increase its value itself.

sleeping cryptocurrency

How much interrest do I earn on my deposit?

You will earn annually 4.7% annually paid to your balance every 30 day.

What coins do you support?

Currently we support 37 different coins. You can view the full list inside your member account.

Are there any cost assosiated with sending or receiving transfers?

You pay 0.5% on sending transfer out of the account while there are no cost receiving transfers.

Can I use BitStach.com as a normal coin wallet?

No, Since Bitstach.com is not a regular cryptocurrency wallet but rather a deposit account, we strongly suggest not use it for daily transactions to limit transaction numbers.

How can I deposit?

Deposit can only be done by yourself using the deposit page.

How can I send coins?

Sending coin can be done to any valid cryptocurrency address in all coins supported by us.

Need more help?

Our 24/7 customer contact center is just a click away.

 

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